Terms for using and booking direct.

Using this website

This website is provided to help guests learn about Sunset Bay, explore accommodation and services, check availability and make or manage direct enquiries and reservations.

You may use the website for personal and lawful purposes. You should not attempt to interfere with its operation, access restricted systems or use its content in a misleading or unauthorized way.

Availability and information

We aim to keep accommodation details, photographs, facilities, availability and other information accurate and up to date.

Minor differences may occur over time as rooms, services or surroundings change. Where information is material to your stay, the details confirmed as part of your reservation will take precedence.

Direct bookings

A booking is not confirmed until the reservation process has been completed and a booking confirmation has been issued.

The applicable room type, dates, occupancy, price, payment conditions and cancellation terms are shown during booking and form part of the reservation agreement.

Prices and payment

Prices are displayed in the currency indicated during booking. Applicable taxes, charges and payment requirements should be shown before the reservation is confirmed.

Payment timing and methods may vary depending on the rate selected.

Changes and cancellations

Changes and cancellations are subject to the conditions attached to the booked rate. Any deadlines, cancellation charges or refund conditions will be shown before confirmation and included with the reservation details.

If Sunset Bay needs to make a material change to a confirmed reservation, the property will contact the guest using the details provided with the booking.

Guest responsibilities

Guests are responsible for providing accurate booking information, respecting the maximum occupancy of the accommodation and following the property policies communicated before or during the stay.

Website content

Text, photography, design and other content presented on this website may not be reproduced or used commercially without permission from the relevant rights holder.

Changes to these terms

These terms may be updated from time to time to reflect changes to the website, booking process or applicable requirements. The version available when a reservation is made should be retained with the booking record where relevant.

Contact

Questions about these terms or a direct reservation can be sent using the contact details provided on the Contact page.