FAQ
A few things before you arrive.
Practical details about arrival, the stay, direct booking and getting the most from your time at Sunset Bay.
What time is check-in and check-out?
Check-in is available from 15:00, and check-out is by 11:00. If your travel plans fall outside these times, contact us in advance and we will let you know what may be possible.
Can you arrange airport or port transfers?
Yes. We can help arrange transfers from Kos International Airport or the island’s port. Details can be confirmed before arrival.
Is breakfast included?
Breakfast availability depends on the rate or stay arrangement selected at booking. Where included, it is served each morning in our open-air breakfast area by the sea.
Is Sunset Bay suitable for children?
Some room types and stays may be suitable for families, depending on occupancy limits and sleeping arrangements. Check the details of your selected room or contact us before booking.
How close is the beach?
The beach is directly in front of the property and can be reached within a few steps from the main guest areas.
Does the hotel have a swimming pool?
Yes. Sunset Bay has an outdoor pool overlooking the beach and the Aegean.
Is Wi-Fi available?
Yes. Complimentary Wi-Fi is available throughout the guest accommodation and main shared areas.
Can I request a specific room or view?
You are welcome to share a preference when booking. We will always try to accommodate requests, but specific room positions or views cannot be guaranteed unless they form part of the room type booked.
What is the cancellation policy?
Cancellation terms can vary by rate. The applicable policy is shown before you confirm your booking and again in your reservation details.
How do payments work?
Payment terms are shown clearly with each available rate before booking. Depending on the selected rate, payment may be taken in advance or settled at the property.
Can you help with local recommendations?
Yes. We are happy to suggest beaches, villages, restaurants and places around Kos that we believe are worth your time.
How can I contact Sunset Bay before my stay?
You can reach the property by email for general questions, arrival arrangements or special requests. Reservation-related questions can also be handled alongside your booking.