Privacy, explained clearly.

Information we collect

When you contact us or make a direct booking, we may receive information such as your name, contact details, stay dates, guest details, booking preferences and any information you choose to include in a request.

The website may also collect limited technical information about how it is accessed and used, depending on the analytics, security and cookie services enabled on the site.

How we use your information

We use personal information to respond to enquiries, process and manage reservations, communicate about your stay, arrange requested services and provide customer support.

Where appropriate, information may also be used to operate and secure the website, meet legal or accounting obligations and understand how our digital services are used.

Booking and service providers

Some information may need to be shared with trusted providers that help us operate the website or fulfil your booking, such as booking technology, payment, hosting, email or transfer providers.

These providers should only receive the information necessary for the service they perform.

How long we keep information

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including reservation management, customer service and applicable legal or accounting requirements.

Your choices and rights

Depending on where you live and the laws that apply, you may have rights relating to your personal information, including access, correction, deletion, restriction or objection to certain uses.

You may also be able to withdraw consent where processing is based on consent.

Contact

If you have a question about your personal information or how it is handled, contact Sunset Bay using the details provided on the Contact page.