Good to know before you stay.

Arrival and departure

Check-in is available from 15:00, and check-out is by 11:00. If you expect to arrive late or need help with your departure plans, contact us in advance.

Cancellation

Cancellation terms depend on the rate selected. Your applicable cancellation window, any charges and refund conditions are shown clearly before you confirm your booking.

Payment

Payment terms are attached to the selected rate. Some bookings may require advance payment, while others can be settled at the property. The full terms are shown before confirmation.

Guests & occupancy

Each room has a maximum permitted occupancy. Adults, children and infants should all be included when searching for availability so that we can show suitable accommodation.

Smoking

Guest rooms and indoor shared areas are non-smoking. Please use designated outdoor areas where provided and be considerate of other guests.

Pets

Pet arrangements depend on the property policy in effect for your stay. Please contact us before booking if you plan to travel with an animal.

Respecting the stay

Sunset Bay is designed as a quiet place to stay. We ask guests to be considerate of others, particularly during the evening and early morning.

Special requests

We are happy to note preferences and special requests, but they remain subject to availability and cannot be guaranteed unless confirmed as part of the booking.

The booking terms shown during reservation take precedence where they differ from this general information.